Shipping policy
At EOMMA, every order is prepared with care.
Orders are typically processed within 1–2 business days after confirmation. Once dispatched, deliveries usually reach you within 3–7 business days across India, depending on your location.
You will receive a shipping confirmation and tracking link once your order leaves our facility.
While we work with trusted courier partners, delivery timelines may occasionally vary due to logistics, weather conditions, or regional factors. If you need assistance with your order, our team will always be happy to help.
Return & Exchange Policy
We want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, we offer returns and exchanges under the following conditions:
Return & Exchange Window
Returns and exchanges are accepted within 2 days (48 hours) of delivery.
Eligible Products
- Products must be unused, unopened, and in their original condition and packaging.
- Only products sold in new condition are eligible for return or exchange.
Return Shipping
- Returns are accepted by mail.
- A free return shipping label will be provided.
- No restocking fees will be charged.
Refunds
Once the returned product is received and inspected, refunds will be processed within 2 business days to the original payment method.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details and photographs of the product. We will review the request and provide an appropriate resolution, including a replacement, exchange, or refund where applicable.
Cash on Delivery (COD) Orders
Cash on Delivery (COD) orders are not eligible for returns or exchanges under this policy.
For any return or exchange requests, please contact our customer support team at support@eomma.in.